If users can’t find your content, does it even exist? The answer is that it might as well not.  

It is essential that your organization makes content easy for users to discover or find. In fact, we have found that this is so important, that Content Science includes Content Discovery as one of the six dimensions of content effectiveness that we measure with our ContentWRX software. 

ContentWRX evaluates content effectiveness across these six dimensions: discovery / findability, accuracy, usefulness, relevance, polish, and influence. Our research has found that content was 53% less effective for people who experienced difficulty finding it. And, when people perceived content as hard to find, they also seriously doubted its accuracy, relevance, and usefulness to their goal. If your customers had trouble finding your content but eventually did, they are:

  • Less than half as likely to view that content as accurate.
  • Nearly one-third as likely to view that content as relevant.
  • Less than half as likely to perceive that content as helpful to accomplishing their goal.

This step-by-step starter guide walks through key ways to get your content discovery initiative going. 

Step 1: Get Rid of Outdated and Poorly Performing Content

Don’t let old and underperforming content hinder users from finding the right content. 

Here are suggested ways to get started with content cleanup:

Step 2: Apply Solid Content Optimization Best Practices

Focus on tried-and-true practices that will help search engines, such as Google and the search engines on your website or mobile app, retrieve the right content.

Here are suggested ways to get started with content optimization: 

  • Focus on topics your customers care about.
  • When possible, don’t focus on exactly the same topics as your competitors. Tools such as Google AdWords and Moz can help you assess your options.
  • Use the topic and topic phrases in page elements including names, asset names, metadata descriptions, and text content.
  • Use a tool such as Moz or a search engine optimization plug-in to help automate and check search engine optimization (Drupal and WordPress have several, for example).
  • For web pages, specify an image that will display when the page is shared on social media. Adjusting your web page administration template or adding a plug-in can enable this feature if you do not already have it.

Step 3: Embrace Content Personalization

Your users shouldn’t have to do the work of finding your content. Start thinking about how your company can take on the burden of connecting your customers with the right content.

Here are suggested ways to get started with content personalization:

  • Proactively offer your customers suggested content or information immediately when they visit your site.
  • Show your customers or users content that other people with similar interests, needs, or other similarities found useful.
  • Give your customers suggestions for more content similar to the content they just consumed.
  • Remind or alert customers of important decisions, tasks, and more.
  • Customize offers or messages based on your customers’ interests or status.
  • Plan microcopy and contextual help to guide customers in the moment rather than make them look up instructions.

Step 4: Code Content to Enable Smart Delivery and Artificial Intelligence

To personalize content delivery as well as deliver content efficiently across channels, touchpoints, and devices, your content needs coding. Your content management system or content marketing platform or artificial intelligence solution (such as a chat bot) doesn’t magically make that happen. 

Here are suggested ways to get started with content coding:

Next Steps

Follow these steps and suggestions to begin to put together a plan for improving content discovery. Once you have identified what your organization needs to do to get started with content discovery, an essential next step is to find out (using a tool such as ContentWRX) how your content is currently performing in terms of discoverability/findability. Understanding where you are will help you determine how fast and how far you have to go to make sure users can find your content. You can also learn more about content discovery in The Content Advantage or by partnering with Content Science

The Author

Content Science is a growing content strategy and intelligence company and the publisher of Content Science Review. We empower digital enterprises for the content era by taking their content approach to the next level. Customers of our professional services and one-of-a-kind products (such as ContentWRX and Content Science Academy) include the Fortune 50, the world’s largest nonprofits, and the most trusted government agencies.

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