What’s the state of content operations in the age of AI? And what does that mean for you? The Content Science team would love your perspective on these important questions and more by answering a short (5-7 minute) survey. If you’re a client-side professional or leader with content responsibilities, we want to hear from you!

The best part? By completing the survey, you get

  • Immediate feedback on your organization’s level of content operations maturity.
  • The option to get a notice when the full report from this study is available this fall.
  • A chance to be invited to a brief paid interview.

TIP! Make sure you have enough time to complete the survey. Once you start, you cannot stop and return to the survey later.

Take the survey now >>

And for more context, here’s a quick summary of the background:

  • Sample employers of past participants include Amazon, Best Buy, March of Dimes, Abbott, Udemy, The Home Depot, Cisco, US Bank, Mayo Clinic, Booking.com, Capital One, ServiceNow.
  • Content Science has conducted a study of content operations and related issues about every 2-3 years since 2014, plus smaller supplementary studies.
  • More than 700 professionals and leaders with content responsibilities have participated in our surveys and interviews about content operations.

We’re looking forward to your perspective on the challenges, opportunities, and success factors in content operations.

Take the survey now >>

The Authors

Colleen Jones is the author of the top-rated book The Content Advantage and president of Content Science, a growing professional services firm that turns content insight into impact. She has advised or trained hundreds of leading companies and organizations as they close the content gap in their digital transformations. A passionate entrepreneur, Colleen has led Content Science to develop the content intelligence software ContentWRX, publish the online magazine Content Science Review, and offer online certifications and training through Content Science Academy.

A member of Mensa and crusader against misinformation, Colleen has earned recognition as a top instructor on LinkedIn Learning, one of the Top 50 Most Influential Women in Content Marketing, and a Content Change Agent by Intercom Magazine. She speaks about content issues in artificial intelligence, digital transformation, and customer experience at corporate and industry events around the world.

Follow Colleen on LinkedIn.


Content Science partners with the world’s leading organizations to close the content gap in digital business. We bring together the complete capabilities you need to transform or scale your content approach. Through proprietary data, smart strategy, expert consulting, creative production, and one-of-a-kind products like ContentWRX and Content Science Academy, we turn insight into impact. Don’t simply compete on content. Win.

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Events, Resources, + More

The Ultimate Guide to End-to-End Content

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The Content Advantage Book

The much-anticipated third edition of the highly rated book by Colleen Jones is available at book retailers worldwide. Learn more!

20 Signs of a Content Problem in a High-Stakes Initiative

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