Customer + user experience encompasses all aspects of the end-user’s interaction with the company, its services, and its products.

Customer + User Experience

5 Signs Your Customer Experience Problem Is Really a Content Problem

By Colleen Jones and Content Science

If your customer experience is fraught with problems, chances are the wrong content approach is the cause. Learn to diagnose problems faster from this article.

Customer + User Experience
variety of icons showing different channels and touchpoints to explain what is customer experience

What Is Customer Experience?

By Content Science

Learn what customer experience is, why it is important now, and how content factors in.

Customer + User Experience
UX writer job description sample

UX Writer Sample Job Description

By Content Science

Get a sample UX writer job description that you can customize when hiring for a UX writing position.

Customer + User Experience

Multimodal Design and UX: A Q&A with Designing Across Senses

By Content Science

John Alderman and Christine Park address UX and multimodal design in their new book, Designing Across Senses: A Multimodal Approach to Product Design.

Customer + User Experience
user journeys fact sheet

User Journeys Fact Sheet

By Content Science

Get facts and statistics about the growing demand for user journeys to plan content and much more.

Events, Resources, + More

State of Content Webinar Recording

It’s the best and worst of content times for content, from the potential of generative AI to the destruction of misinformation.

The Ultimate Guide to End-to-End Content

Discover the power, benefits, and opportunities of an end-to-end content strategy with this comprehensive white paper.

The Content Advantage Fifth Anniversary

Celebrate the fifth-year anniversary of The Content Advantage, the top-rated book empowering professionals to better their content.

Upskill with Content Science Academy

Get practical training for modern content roles through on-demand certifications, live webinars, + comprehensive workshops.