Customer + user experience encompasses all aspects of the end-user’s interaction with the company, its services, and its products.

Customer + User Experience

Customer Journey Map Template

By Content Science

If your organization wants to improve customer experience, you're ready to define a customer journey map with a Content Science template.

Customer + User Experience

CX Lookbook: Order Confirmation

By Content Science

Learn the core elements of an effective order confirmation email and how to create one that fulfills all your customers' wants and needs.

Customer + User Experience

5 Signs Your Customer Experience Problem Is Really a Content Problem

By Colleen Jones and Content Science

If your customer experience is fraught with problems, chances are the wrong content approach is the cause. Learn to diagnose problems faster from this article.

Customer + User Experience
variety of icons showing different channels and touchpoints to explain what is customer experience

What Is Customer Experience?

By Content Science

Learn what customer experience is, why it is important now, and how content factors in.

Customer + User Experience
UX writer job description sample

UX Writer Sample Job Description

By Content Science

Get a sample UX writer job description that you can customize when hiring for a UX writing position.

Events, Resources, + More

Workshop: Are You Ready for AI?

Is your organization really ready for AI at scale? Let the Content Science team guide your leaders through assessing 4 areas of readiness.

Course: Prompting Text Generative AI

Learn how to bring out the full potential of text generative AI to create impactful content from this on-demand course.

Webinar: Benchmarks for Content Effectiveness

It's not about more content. It's about more effective content. Gain tips based on Content Science's unique research + experience.

The Ultimate Guide to End-to-End Content

Discover why + how an end-to-end approach is critical in the age of AI with this comprehensive white paper.