Technical Support
customer support

Self-Service Customer Support: A Q&A with McKesson’s April O’Neal

by Content Science and April O'Neal

McKesson's April O’Neal shares her insight with Content Science Review on effective content for a customer support extranet.

Technical Support

Support Content Techniques from TurboTax Add Up to a Good Experience

by Sally Taylor

TurboTax effectively uses support content techniques such as an empathetic voice, layering, and clear microcopy to improve the experience of doing taxes.

Partner Whitepapers

The 3 Elements of Content Intelligence

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