---
title: "CX Lookbook: Order Confirmation"
id: "23041"
type: "post"
slug: "cx-lookbook-order-confirmation"
published_at: "2023-10-17T11:00:46+00:00"
modified_at: "2023-10-17T12:57:25+00:00"
url: "https://review.content-science.com/cx-lookbook-order-confirmation/"
markdown_url: "https://review.content-science.com/cx-lookbook-order-confirmation.md"
excerpt: "Order confirmation emails are some of the most important pieces of communication content your organization sends to its customers. They are an opportunity for your business to show its value and reliability. Knowing what customers want and need is vital..."
taxonomy_category:
  - "Premium"
taxonomy_subject:
  - "Customer + User Experience"
---

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Order confirmation emails are some of the most important pieces of communication content your organization sends to its customers.

They are an opportunity for your business to show its value and reliability. Knowing what customers want and need is vital to getting these emails right, and failing to use the right information, tone, and cadence can have drastic implications for your business.

This presentation explains why order confirmations are so important, lists what every confirmation email needs, and breaks down best-in-class examples to highlight the [effective](https://review.content-science.com/what-are-content-credentials/)
 elements of this crucial communication.

**[CSR-20231012-CXLookbookOrderConfirmation-1920x1080px-EK-V1-R4-1-1 (1).pptx](https://www.slideshare.net/jack716478/csr20231012cxlookbookorderconfirmation1920x1080pxekv1r411-1pptx)** from **[jack716478](https://www.slideshare.net/jack716478)**

## The Author

[Content Science](http://www.content-science.com)
 transforms content into business advantage in the age of AI. The award-winning firm partners with the world’s top companies and nonprofits to turn content into a strategic asset that powers digital experiences, customer engagement, and AI innovation. Guided by a mission to help worthy organizations make content make a difference, Content Science combines independent research; expert consulting, creative and technical services; and proprietary technologies—including the patented ContentWRX assessment platform and the ContentIQ AI content superagent—to define bold strategies, build better systems, and achieve breakthrough value.

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**This article is about**[Customer + User Experience](https://review.content-science.com/subject/user-experience/)

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