Technical Support
customer support

Self-Service Customer Support: A Q&A with McKesson’s April O’Neal

by April O'Neal and Content Science

McKesson's April O’Neal shares her insight with Content Science Review on effective content for a customer support extranet.

Technical Support

Support Content Techniques from TurboTax Add Up to a Good Experience

by Sally Taylor

TurboTax effectively uses support content techniques such as an empathetic voice, layering, and clear microcopy to improve the experience of doing taxes.

Partner Whitepapers

Digital Transformation for Marketing

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